Trouble Shooting
In the unlikely event of a problem with your keg, please check trouble shooting below for answers. If your issue is not mentioned, please contact Tubbies Australia.
| PROBLEM | POSSIBLE CAUSE | WHAT TO DO |
| External "imperfections" | Keg is made from ages red wine barrels so some timber variation is normal | Will not affect function of the keg |
| Loose hoops | Slight timber shrinkage or rough handling during transport | Carefully re-position loose hoop/s, taking care to align rivets with bung hole. Fill keg with warm water and proceed preparation as per instructions. Hoop/s will become firmly attached. |
| Wood chips/shavings in new keg | Have fallen in during drilling of tap and bung holes. | Will flush out through bung hole during preparation (water) process. |
| Keg still leaking after initial preparation per instructions | Overdried through storage | Continue with warm water process daily until NO leakage evident. |
| Bung jammed in hole | Bung has been pushed too firmly into hole | Using a hammer, tap the bung with gentle upward movements carefully on all sides to loosen it. |
| *Keg holds more or less than sizing indicates | Sizes are approximate only. Thickness will determine capacity. | |
| Leakage of contents from between stave and head joints | Keg has overdried while empty or near empty | Drain any contents into a container and fill daily with warm water until NO leakage evident. |
| Leakage from the tap itself | Faulty tap | Tap needs replacing. Contact Tubbies Australia. |
| *Leakage from hole that holds tap | Tap may have become too loose | Remove tap, use plumbers' tape on thread of tap. Using a spanner, screw tap tightly back into keg. |
| *Mould growth in keg | Keg has been left damp and empty |
Cleaning: Mix a strong solution of citric acid and water. Shake the solution around inside of the keg. Empty. Sterilizing: Mix a solution of sodium metabisulphite (10 grams per 1 litre) with water and shake thoroughly around inside of keg. Empty. Leave to dry for 15 minutes to allow solution to take effect. Refill with port. |
| *Stave has cracked around bung hole | Bung has been pushed too firmly into keg, expanded and caused surface to crack | Does not affect function of the keg. |
| Timber stave cracked along grain | Timber "shake" fault | Contact Tubbies Australia. |
| *Tap has become very tight to turn on and off | Tightness between spigot and seat of tap due to use | Using a flat object (eg. ruler) press base of spigot upwards - this will loosen the on/off motion of the tap. |
| Stave/s cracked across timber grain | Surface crack only | Will not affect function of keg. |
* = These conditions are not covered by 12 month warranty.