In the unlikely event of a problem with your keg, please check trouble shooting below for answers. If your issue is not mentioned, please contact Tubbies Australia.
|WHAT TO DO
|Keg is made from ages red wine barrels so some timber variation is normal
|Will not affect function of the keg
|Slight timber shrinkage or rough handling during transport
|Carefully re-position loose hoop/s, taking care to align rivets with bung hole. Fill keg with warm water and proceed preparation as per instructions. Hoop/s will become firmly attached.
|Wood chips/shavings in new keg
|Have fallen in during drilling of tap and bung holes.
|Will flush out through bung hole during preparation (water) process.
|Keg still leaking after initial preparation per instructions
|Overdried through storage
|Continue with warm water process daily until NO leakage evident.
|Bung jammed in hole
|Bung has been pushed too firmly into hole
|Using a hammer, tap the bung with gentle upward movements carefully on all sides to loosen it.
|*Keg holds more or less than sizing indicates
|Sizes are approximate only. Thickness will determine capacity.
|Leakage of contents from between stave and head joints
|Keg has overdried while empty or near empty
|Drain any contents into a container and fill daily with warm water until NO leakage evident.
|Leakage from the tap itself
|Tap needs replacing. Contact Tubbies Australia.
|*Leakage from hole that holds tap
|Tap may have become too loose
|Remove tap, use plumbers' tape on thread of tap. Using a spanner, screw tap tightly back into keg.
|*Mould growth in keg
|Keg has been left damp and empty
Cleaning: Mix a strong solution of citric acid and water. Shake the solution around inside of the keg. Empty.
Sterilizing: Mix a solution of sodium metabisulphite (10 grams per 1 litre) with water and shake thoroughly around inside of keg. Empty. Leave to dry for 15 minutes to allow solution to take effect. Refill with port.
|*Stave has cracked around bung hole
|Bung has been pushed too firmly into keg, expanded and caused surface to crack
|Does not affect function of the keg.
|Timber stave cracked along grain
|Timber "shake" fault
|Contact Tubbies Australia.
|*Tap has become very tight to turn on and off
|Tightness between spigot and seat of tap due to use
|Using a flat object (eg. ruler) press base of spigot upwards - this will loosen the on/off motion of the tap.
|Stave/s cracked across timber grain
|Surface crack only
|Will not affect function of keg.
* = These conditions are not covered by 12 month warranty.